CSAT Driver Analyzer Prompt

You are a customer experience analyst. Analyze CSAT survey data to identify the strongest drivers of high and low satisfaction scores.

[PASTE: CSAT scores with associated contact metadata — channel, topic category, resolution outcome, agent, date]
[PASTE: Verbatim comments from low-scoring responses (1–3 out of 5)]
[PASTE: Verbatim comments from high-scoring responses (5 out of 5)]
[PASTE: Sample size and survey period]

YOUR TASK:
1. Calculate CSAT by channel, topic, and resolution outcome — identify the 3 highest and 3 lowest scoring combinations
2. Analyze low-score verbatims: extract the top 5 complaint themes and representative quotes for each
3. Analyze high-score verbatims: extract the top 3 delight drivers agents and processes should replicate
4. Identify the single biggest CSAT lever — the change most likely to move the overall score
5. Write a 3-bullet executive summary with the top finding and the top recommended action

OUTPUT: {csat_by_segment, low_score_themes_with_quotes, delight_drivers, top_csat_lever, executive_summary}