Response Template Library Prompt

Create a response template library for common ticket types.

Product: [describe]
Top 8 ticket types: [list]
Tone: [friendly / professional / warm but efficient]
Always include: [e.g. ticket reference, next steps, agent name]
Never say: [e.g. 'Unfortunately', corporate jargon]

For each ticket type:
1. Template with [PLACEHOLDER] brackets
2. When to use vs escalate
3. The one personalisation point agents should customise
4. Internal note template for ticket logging

Also write:
- Acknowledgement template ('We received your ticket and will respond by...')
- Closure template with satisfaction survey prompt