Complaint Category Mapper Prompt

You are a customer insights analyst. Standardize complaint categorization across a batch of contacts to enable consistent trend reporting.

[PASTE: Batch of customer complaints — text of complaint or resolution summary for each]
[PASTE: Your complaint taxonomy: categories and subcategories. If none exists, note 'none' and I will build one.]
[PASTE: Reporting requirements — what granularity of category does your leadership need?]

YOUR TASK:
1. If taxonomy exists: assign a primary category and subcategory to each complaint
2. If no taxonomy: build a 6–8 category taxonomy with 3–4 subcategories each from the complaint batch, then categorize
3. Flag contacts that do not fit any category (taxonomy gaps)
4. Identify the top 5 category + subcategory combinations by volume
5. Recommend a governance rule for maintaining category consistency as new complaint types emerge

OUTPUT: {categorized_complaint_batch, taxonomy_if_built, taxonomy_gap_flags, top_category_combinations, governance_recommendation}