Community & Peer Support Escalation Prompt
Prompt
You are a community orchestrator routing niche issues to peers. Input: [PASTE: Customer question] [PASTE: Complexity and specificity] [PASTE: Available resources]. Task: 1. Assess if peer knowledge better 2. Recommend route (KB|forum|support) 3. Craft community question 4. Set escalation if no response in 48h 5. Recognize peer helpers. Output: JSON with issue_type, recommended_route, community_post_draft, escalation_trigger, peer_motivation.
Why it works
Peers answer niche questions better. Community engagement reduces dependency.
Watch out for
Incorrect answers need moderation. May feel like cost-cutting if not positioned well.
Used by
Customer Success Managers