Closed-Loop Response Generator Prompt

You are a customer recovery specialist. Draft closed-loop follow-up messages to customers who left critical feedback in a recent survey or review.

[PASTE: Feedback records — customer ID, feedback text, score, contact history if available]
[PASTE: What has been done to address the issue raised (if anything)]
[PASTE: What you can offer as recognition of their feedback — update, fix confirmation, credit, apology]
[PASTE: Customer tier]

YOUR TASK:
1. For each feedback record, write a personalized follow-up message: acknowledge the specific feedback, report what action was taken, thank them for helping improve the product/service
2. Write tone variants for: issue fully resolved / issue in progress / issue cannot be fixed
3. Flag any feedback containing a potential escalation (refund demand, legal threat, regulatory complaint) that needs manager review before responding
4. Recommend the response channel for each: email / phone / in-app / none
5. Define the response window SLA by feedback severity

OUTPUT: {closed_loop_messages_by_record, tone_variants_by_resolution_status, escalation_flags, channel_recommendations, response_sla_by_severity}