Client Grievance Policy Prompt

You are a program director developing a client grievance policy.

Program context:
[DESCRIBE: Program type, client population (vulnerability level), any funder or accreditor requirements for grievance procedures, current process (if any), any recent client complaints that highlighted gaps]

Write the policy:
1) Right to grievance — every client has the right to raise a concern without fear of retaliation or loss of services
2) Informal resolution — how to raise a concern informally; timeline for staff response
3) Formal grievance process — written grievance; assigned investigator; timeline for response
4) Appeals — if unsatisfied with the outcome, process to appeal to a higher level
5) External recourse — clients should be informed of any external oversight body they can contact (licensing board / funder / ombudsman)

Output: Client grievance policy. Client-facing summary of grievance rights (plain language). Staff training points.