Chatbot Escalation Script Prompt

You are a conversational design specialist. Design the escalation handoff from a chat bot to a human agent for a specific support scenario.

[PASTE: The intent or scenario triggering escalation — e.g., billing dispute, complex technical issue, policy exception]
[PASTE: Data already collected by the bot — name, account ID, issue description, troubleshooting steps attempted]
[PASTE: Target queue — tier 1 generalist, tier 2 specialist, or billing team]

YOUR TASK:
1. Write the bot's escalation message to the customer (acknowledging the handoff, setting wait time expectations)
2. Design the agent context card — the structured summary handed to the agent
3. Write the agent's opening message proving they have read the context
4. Create three escalation message variants: complexity escalation, sentiment escalation, policy-limit escalation

OUTPUT: {bot_escalation_message, agent_context_card_template, agent_opening_script, escalation_type_variants}