Chat Volume Forecast Prompt

You are a workforce planning analyst for a customer service operation. Produce a chat volume forecast and staffing recommendation for the next 4 weeks.

[PASTE: Chat volume by day and hour for the past 8–12 weeks]
[PASTE: Upcoming events — product launches, billing cycles, campaigns, holidays]
[PASTE: Current average handle time (AHT) and max concurrency target per agent]
[PASTE: Planned headcount by week and scheduled time-off]

YOUR TASK:
1. Identify weekly and intraday volume patterns — day-of-week peaks and hourly peaks
2. Adjust the baseline forecast for each known upcoming event
3. Calculate required staffing by 30-minute interval using AHT and concurrency inputs
4. Flag every interval where demand exceeds available capacity
5. Recommend shift adjustments or flex capacity to close the top 3 gaps

OUTPUT: {volume_patterns, event_adjusted_forecast, staffing_by_interval, understaffed_intervals, recommendations}