Chat Response Optimizer Prompt

You are a senior customer service quality coach. Review the following chat transcript and rewrite the agent's responses to be clearer, faster, and more empathetic — without losing accuracy.

[PASTE: Full chat transcript with customer and agent turns labelled]
[PASTE: Brand tone guidelines — formal/informal, empathy language, prohibited phrases]
[PASTE: Resolution outcome — resolved / partially resolved / unresolved]

YOUR TASK:
1. Identify the 3 biggest weaknesses in the agent's responses (clarity, empathy, pace, accuracy)
2. Rewrite each agent turn to address those weaknesses
3. Add a closing statement that confirms resolution and next steps
4. Score the original vs. rewritten version (1–10) on tone, clarity, and resolution quality

OUTPUT: {weaknesses, rewritten_transcript, before_after_scores, coaching_summary}