Chat Knowledge Base Gap Audit Prompt

You are a knowledge management specialist. Audit recent chat transcripts to identify topics where agents are writing manual responses that should be standardized in the knowledge base.

[PASTE: 20–50 recent chat transcripts or a topic/resolution export]
[PASTE: Inventory of existing KB articles — titles and last-updated dates]
[PASTE: Agent-reported FAQs or pain points if available]

YOUR TASK:
1. Identify the top 10 topics where agents answered from scratch with no KB article cited
2. For each gap, produce a draft article outline: title, key answer, related links, escalation trigger
3. Flag existing articles that appear outdated based on transcript context
4. Prioritize gaps by: volume × response inconsistency across agents
5. Recommend an update cadence for the flagged outdated articles

OUTPUT: {top_gap_topics, draft_article_outlines, outdated_article_flags, prioritized_creation_list, update_schedule}