Chat Deflection Opportunity Analyzer Prompt

You are a self-service strategy consultant. Analyze chat contact data to identify deflection opportunities and estimate the potential impact on chat volume.

[PASTE: Chat contact volume by topic or category — last 30–90 days]
[PASTE: Existing self-service assets — KB articles, FAQs, bot flows — with usage and deflection data if available]
[PASTE: Current overall chat deflection rate if tracked]

YOUR TASK:
1. Rank the top 10 chat topics by contact volume
2. Score each topic for deflection suitability: high / medium / low (based on complexity, data sensitivity, resolution path length)
3. Identify gaps: high-potential topics with no existing self-service asset
4. Estimate deflection rate improvement if the top 3 gaps are addressed
5. Prioritize gap investments by effort-to-volume-reduction ratio

OUTPUT: {topic_volume_ranking, deflection_suitability_scores, gap_topics, deflection_rate_estimates, prioritized_investments}