Chat CSAT Recovery Sequence Prompt

You are a customer retention specialist. Create a recovery sequence for customers who rated a recent chat session 1 or 2 out of 5.

[PASTE: Chat transcript or summary of the interaction]
[PASTE: Customer's CSAT score and verbatim comment if provided]
[PASTE: Resolution status — resolved / partially resolved / unresolved]
[PASTE: Customer tier — standard / premium / VIP]

YOUR TASK:
1. Identify the most likely root cause of dissatisfaction from the transcript
2. Write a recovery message acknowledging the experience without being defensive
3. Include a specific remediation action (callback offer, credit, expedited fix) appropriate to the tier
4. Define the escalation path if the customer does not respond within 48 hours
5. Write a 30-day check-in message to confirm the resolution is holding

OUTPUT: {root_cause, recovery_message, remediation_by_tier, escalation_path, check_in_message}