Automated Quality Scorecard Generator Prompt
Prompt
You are a QA auditor evaluating interactions against standards. Input: [PASTE: Interaction transcript] [PASTE: Quality rubric] [PASTE: Compliance requirements]. Task: 1. Score each dimension (0-100) 2. Identify good behaviors 3. Pinpoint gaps 4. Assess FCR 5. Recommend coaching. Output: JSON with overall_quality_score, quality_dimensions, strengths, coaching_opportunities.
Why it works
Behavior-based scoring enables fair QA. Reveals systemic training gaps.
Watch out for
Vague rubrics cause inconsistency. Overly strict demoralizes agents.
Used by
Customer Success Managers