Audit chatbot conversations for gaps Prompt

Analyse chatbot conversation logs for gaps.

[PASTE SAMPLE CONVERSATIONS — include successes and failures]

What the bot handles: [list covered intents]
Containment rate: [% resolved without a human]

Please identify:
1. Most common questions the bot couldn't answer
2. Where the bot gave incorrect or unhelpful responses
3. Questions answerable if we added [X] to the knowledge base
4. Topics that should escalate to humans
5. Top 5 fixes that would improve containment

For each gap: describe the issue, impact, and the fix.